We do our best to provide accurate and up-to-date information on our website, but errors may occur. Please confirm pricing and details with us prior to making a booking.
By making tour bookings on our website you warrant that
BOOKING ON BEHALF OF OTHERS:
If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip.
CONFIRMATION:
After we receive your booking and payment, we will send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel and receive a refund of your payment.
Once your booking is fully paid the package price will not change, unless:
PRICES:
Advertised package prices may reflect an “Instant Savings” discount. On occasion, we may also offer price reductions, sale discounts, coupon discounts, or other promotional discounts on certain packages. Such discounts are valid for a limited time, only apply to new bookings, and may have other conditions or limitations. Existing bookings for which a payment has been received are not entitled to price reductions or discounts that were not valid at the time of booking.
Prices and availability are subject to change until you make a booking and that booking is confirmed. After that, your package price will not change, with some exceptions listed under Confirmation.
All advertised prices and costs are in Euro. currency.
Payments
If any balance is due after making your booking, you must pay this balance via one of our accepted payment methods by your final payment due date. If you make payments in excess of your balance due, you can choose to receive a refund of the excess amount or to convert it to a tour Credit with no expiration date.
PAYMENT METHODS: We accept payments towards by the following methods:
We do not accept any other forms of payment. Payments must be made in Euro currency or a conversion fee may apply.
Refunds will be processed and paid as promptly as possible. Refunds for payments by credit card will be credited to that card.
You may cancel your booking and choose one of the following:
We don’t cancel tours except for unavoidable reasons. Tours don’t depend on weather conditions, except on general alerts.
Sometimes there may be events like sport competitions, local festivities or occasional road closures that may lead to a change in plans. Of course, I ́ll try to follow the planned itinerary as much as possible, but in any case, unexpected changes may happen during the itinerary.
CHANGING YOUR PACKAGE OR DEPARTURE: Requests to modify an existing booking to change your tour or to change dates (to another scheduled tour date for the same package) are subject to availability of the new tour. When not covered by our Booking policy, such changes could be subject to fees, which will be added to your balance due.
CUSTOMIZATIONS: If you wish to customize one of our tours, please make your request before you book or contact us prior to booking. If you wish to make changes to an existing booking, please contact us as soon as possible. We will let you know if your request is possible and the cost, and research the best options and send the quote.
Quotes are valid for a limited time. Once you accept our quote, customizations require immediate payment. Once a Change or Customization has been quoted, accepted, and confirmed, it is generally subject to the same cancellation policy that applies to your package.
CHANGE FEES: Most Changes and Customizations could be subject to fees. When you request a change, we will advise you of the applicable costs and fees or include them in your quote.
If you elect to cancel your booking for any reason, you must notify us in writing. No refunds applied for cancelations less then 7 days of the date of the tour.
We reserve the right to cancel or reschedule any tour due to insufficient demand, unsafe conditions, events beyond our control, or any other reason.
We don’t cancel tours except for unavoidable reasons. Tours don’t depend on weather conditions, except on general alerts.
Sometimes there may be events like sport competitions, local festivities or occasional road closures that may lead to a change in plans. Of course, I ́ll try to follow the planned itinerary as much as possible, but in any case, unexpected changes may happen during the itinerary.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled tour, including but not limited to loss of earnings, loss of enjoyment. Where possible, we recommend that you wait until the last day to purchase any tickets.
INCLUDED SERVICES: Varies by tour; see the “includes” list on the tour page.
NOT INCLUDED: Varies by tour; see the “excludes” list on the tour page.
For most of our tours, unless otherwise noted, the following items are not included in the advertised package price:
UNUSED SERVICES: Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travelers from any part of the itinerary.
Optional Excursions
Any activity, transportation, meal, product, or service listed as optional and not expressly included in the itinerary is considered an Optional Excursion.
ITINERARIES: We make every effort to ensure our tours run smoothly and according to the posted itineraries. However, we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. Please refer to the latest version of your itinerary on our website prior to travel, but the actual itinerary, including routes, schedules, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendations. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.
In rare cases, due to circumstances beyond our control (see Force Majeure below), and for the safety, comfort, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour, or even cancelling a departure entirely. Should this occur, we will inform you as soon as reasonably possible. We will refund you. However, and we cannot guarantee a refund of your entire package price. See our Refund policy
FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone’s control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travelers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveler.
JOINING A TOUR: We will provide instructions for how and where to meet your tour guide. If for any reason you are unable to make it to the starting point on time, contact us without delay. We will make all reasonable efforts to assist you in making alternate arrangements to join your tour, but you are responsible for any extra costs incurred, and no refunds will be issued for unused services.
TOUR GUIDE: On our escorted group tours, you’ll be accompanied by a professional tour guide who is an authority on the destination and is responsible for the safety and wellbeing of our travelers and for the smooth operation of the tour. The decisions of the tour guide are final on all matters likely to affect the safety or wellbeing of all travelers participating in the trip.
GROUP PARTICIPATION: On our group tours, you’ll usually be traveling with a group of strangers, and this can sometimes be challenging, especially in a foreign country. To avoid any discord within our groups and to provide our travelers with a positive touring experience, we reserve the right to reject or remove any traveler whose behavior is determined to be incompatible with the group. If you fail to comply with a decision made by our tour guide, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of tour guide and representatives, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility. We may also elect not to carry you on any future trips.
AGE REQUIREMENTS: For most of our tours, you must be 18 or older to make a booking, and any other travelers on your booking must be 2 or older at the time of tour. Some packages have different requirements; see the package page or contact us for details. Travelers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. One adult may accompany up to two minors. Each adult accompanying one or more minors is jointly and individually responsible for the behavior, wellbeing, supervision, and monitoring of such minors. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.
TRAVELERS WITH DISABILITIES OR DIFFICULTIES: Travelers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs. However, we cannot guarantee that all disabilities or difficulties can be accommodated. Our guide are generally not equipped to handle wheelchairs. Due to the nature of our itineraries, we cannot accept travelers who require service animals. We regret that we cannot provide individual assistance to travelers for walking, dining, entering and exiting motor coaches, ships, and other transportation vehicles, or to assist with other personal needs. Travelers who require such assistance must be accompanied by a qualified companion who is a paid traveler.
Our itineraries often feature sightseeing and other activities which may involve strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending to high elevations. It is the responsibility of all travelers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary. If you are uncertain, please contact us to discuss.
If during travel, our guide become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities. In extreme cases, we or our guide may ask you to leave the tour. In this case, we will make reasonable attempts to transport you to the hotel or other departure point, but otherwise, you will be responsible for all costs incurred. In either case, there will be no refund of unused services. You grant us and our representatives permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion. Also see Emergency Medical Treatment. We recommend you carry travel insurance.
By booking with us, you acknowledge that you have considered the potential risks and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts) and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Xploaratour will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings.
EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our guide will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.
LOCAL PURCHASES: We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.
LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
PRIVACY POLICY: When you make a booking, we require certain personal information (see below). When you use our website (https://www.xploratour.com/), sign up for our newsletter, request a catalog, or interact with us in other ways, we may collect additional or other information. By using our website, booking tour with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.
REQUIRED INFORMATION: To make a booking, we require that you supply certain personal information, including the full legal name, gender and birthdate for each traveler, as required by law and/or reasonably required to enable us. We also require contact information, including address, phone number, and email address, from the person making the booking. For each traveler, we also could require the name and contact information of a designated emergency contact person who is not traveling. You are responsible for verifying that any information you provide for yourself and on behalf of other travelers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.
IMAGES & MARKETING: While participating in any of our tours, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
These Terms represents the entire agreement between travelers and XPLORAtour. There is no additional liability.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless XPLORAtour for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.
These Terms and purchases with us are subject to the laws of Lisbon, Portugal. Any dispute arising from these packages shall be litigated only in the courts of Lisbon, Portugal, which shall have exclusive jurisdiction.
We reserve the right to update or alter these Terms at any time. We will post amendments to these Terms on our website at https://www.xploratour.com/terms-conditions/, and any amendment will take effect immediately upon posting.
We retain the right at our sole discretion to deny access to anyone to our website (https://www.xploratour.com/) and the products and services we offer, at any time and for any reason.