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General

Why book with Xploratour?

Your time is important. When you choose XPLORATOUR, we dedicate time to organising the best experience using our regional knowledge, so you can spend your own time however you please. And once you are travelling, each day of your holiday is set up to be memorable.

Where do you pick up from?

Depending if it is a group tour or a private tour.
On a private tour we pick up and drop off at guest’s accommodation.
On a group tour we will give you pick up and drop off  point.

Do I need travel insurance?

We have a Travel Insurance for our guests.

What languages are spoken on the tours?

We offer tours in multiple languages, including English, Portuguese, and French.

Can I customize my tour?

Yes. We’re excited to help you create a customized tour experience tailored just for you! To ensure your tour meets all your expectations.

MORE INFO

What about internet access?

Yes. The Internet can be accessed our private hotspot. A hotspot is a wireless access point that lets you connect phones, tablets, computers, and other devices to the internet when you’re on the go.

Booking Changes & Cancellations

How do I make changes to my booking

Email us at hello@xploratour.com Guests can only reschedule for the same or a higher price. Their booking conditions won’t change. They can only change their booking dates once. Their changes can only reflect real-time availability, rates, and restrictions.

What is the policy for cancellations or refund?

You can receive a full refund if you cancel up to 14 days before the tour date, minus any applicable card or bank transfer fees.

Do you cancel tours because of weather?

We don’t cancel tours except for unavoidable reasons. Tours don’t depend on weather conditions, except on general alerts.

Sometimes there may be events like sport competitions, local festivities or occasional road closures that may lead to a change in plans. Of course, I ́ll try to follow the planned itinerary as much as possible, but in any case, unexpected changes may happen during the itinerary.

Payment/Discounts

Are there discounts for groups?

Yes, we have discounts for large groups. Please, ask for more information to hello@xploratour.com

Or
Buy 2 Tours Get 10% Off
Buy 3 Tours Get 15% Off
Buy 4 Tours Get 20% Off

on the Tours page

Is the payment platform secure?

Yes, all payments are secure. Our online payment system is completely secure and has encrypted security technology (using SSL) to prevent fraud and unauthorized transactions. We do not have access to your bank details or card information. We add additional security with 3D Secure payments, which means you may receive a text message from your bank to confirm payment.

What are the available payment methods?

You can pay with credit card, Paypal and Wire transfer.
WE GUARANTE EVERY TRANSACTION IS 100% SECURE

Miscellaneous

Can I reserve for someone else?

Of course you can! The tour to enjoy a XPLORATOUR tour is always a good gift. And we have gift card in our store.

STORE

Do you offer gift cards ?

YES, XPLORATOUR Gift Card by Email

Choose from:
“Gift Card”
“I love you”
“Happy Birthday”
“Happy Anniversary”

Make someone you care about happier through the XPLORATOUR gift card !
Quick delivery to any valid email address. Perfect as a last minute gift!

DETAILS
* 50€ – 300€
* Delivered by email
* Keep for yourself or forward to a friend

QUALITIES
* Perfect for a last-minute gift
* Going paperless is always eco-friendly
* Quick and simple process

FEATURES
* Delivered with instructions to redeem
* Choose from 50€ – 300€
* Enter your friend’s email upon checkout or forward them the gift card via email

BUY NOW

What should I bring on the tour?

What to bring

Comfortable clothes

Comfortable shoes

Jacket

Bottle of water

 

Not allowed

High-heeled shoes

Backpacks

Luggage or large bags

Pets (assistance dogs allowed)

Unaccompanied minors

Can children go on the tours?

Yes! Children are welcome on our tours. Please inform us after booking so we can arrange safety seats in advance.

Can I buy my ticket in advance?

Yes, you can buy your ticket in advance through the links given by our team

How can I rate you?

We love feedback! This not only helps us to improve, but also makes a decisive contribution to ensuring that others find out about us and that we can continue to offer tours for a long time.

Therefore: “Spread the word”! Please rate us

TripAdvisor: Trip advisor
Google: https://t1p.de/googlereview

Thank you for all the LOVE!

Need help booking ?
Still Have Questions ?
We’re Here to Help !

If you didn’t find the answer you were looking for, don’t hesitate to reach out.
Our team is always ready to assist with any inquiries or concerns.

Thank you for the love !

Reviews

  Very nice day of sightseeing accompanied by Alexandra who is to be recommended! Speaks French very well, adapts perfectly to the situation (following the storms at the beginning of the... read more

thumb Jean Luc
2/23/2026

  Alexandra was very knowledgeable about Sintra and the locations we visited. She was willing to switch things up in the middle of the day when we realized we wanted to... read more

thumb Colleen
12/01/2025

  Alexandra is an incredibly knowledgeable and experienced tour guide- from everything to history, culture, politics and restaurant recommendations. We toured Sintra and Cascais and while the weather was... read more

thumb Lynn
12/01/2025

  Took us to beautiful sites and was patient with us as we are “slow walkers”. Would revommend this tour most highly.

thumb Peter
11/17/2025

  Nuno was a wonderful guide! He was super flexible and catered to our group’s vibe. We had a great time in Sintra, Cascais, and Cabo da Roca. We especially loved... read more

thumb Stephanie
11/14/2025

  Great and unique experience in Sintra, Cabo and Caiscais! The palace de pena is beautiful (it's a good idea to just go to the gardens and outside of palace,... read more

thumb Adriana
11/14/2025

  We really enjoyed our trip to Sintra and Cascais with Alexandra. It wasn’t something we could have done ourselves. Alexandra was very friendly and knowledgeable and provided great insights... read more

thumb Mike
11/07/2025

  A wonderful experience! Our guide was very informative and interesting. A fun and memorable day!

thumb Elizabeth
11/07/2025